Frequently Asked Questions
At Hearst, we take customer satisfaction seriously. That's why we strive to maintain the highest possible level of care and service to our customers. We've tried to address many questions and needs here, so please take a moment to read the answers to many of our frequently asked questions.
Why Buy From Us?
At Shop Etc. you are buying directly from the publisher and your 100% satisfaction is our goal. We are dedicated to researching and developing products that provide solutions, value, and happiness to your life. We want you to love the product as much as we do.
What is your return policy?
Your satisfaction is important to us, which is why we offer a money-back guarantee. If you are not completely satisfied, return the book or DVD within 365 days from when you purchased your item for a full refund. We want you to be happy with your purchase from us, which is why we want you to use our product and still be able to return it if you aren’t satisfied. No other store or publisher has a return policy like this!
How do I return a book or product?
- PACK IT UP: Pack your product in its original box, if possible, and be sure to include your original invoice or packing slip with your account number and order number so we can quickly refund or credit your account.
- PUT IT IN THE MAIL: Mail the package from any USPS drop-off location.
Please allow 3-4 weeks for return processing.
Mail your packages to:
Hearst Product Returns
1550 E. Washington Ave. Ste. 1
Des Moines, IA 50316
Do you provide an authorization return number?
We do not require a return authorization number. Simply ship your return back to us with your original packing slip showing account and order number enclosed using your own tracked method.
Shipping & Delivery
What are my shipping options?
Hearst may use a variety of carriers and may ship items separately to deliver your order as quickly as possible. Please use the chart below to estimate the shipping charge and arrival time for your order:
|SUBTOTAL||U.S. STANDARD||INTERNATIONAL STANDARD|
Order Subtotal: Summation of sale price on products in your cart during checkout that are NOT magazine subscriptions or downloadable files.
Standard: Your order arrives in 10-14 business days. Magazine subscriptions arrive in 4-6 weeks.
Shipping times shown are for the continental U.S. states. Shipping to Alaska, Hawaii, U.S. territories, military APO/FPO, and Canada may take longer.
Hearst will not be shipping on the following holidays in 2018: July 4, September 3, November 22 & 23, December 24 & 25.
Do you ship outside the United States?
Currently, Hearst is able to ship only to addresses in the United States and its Territories and Canada.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.
If an item is on back order, will I get charged when placing the order or when the item becomes available?
Should an item be out of stock when you submit your order, you will not be charged until that item is back in stock and ships to you.
Do you charge sales tax?
Hearst is required to collect sales tax in states where it has a physical presence. Sales tax is added to orders delivered in California, Illinois, Michigan, New York, and Pennsylvania, based on the appropriate rate of sales tax in each state. Federal (and, where applicable, Provincial) tax is added to all orders delivered in Canada. Note: If applicable taxes are required, they are calculated and charged to your credit card or account and will be reflected on the invoice statement if applicable.
Some items purchased from Hearst may be exempt from sales tax, even for those states where Hearst has a physical presence.
Should your order include sales tax, and it is being delivered to a state where Hearst does not have a physical presence, tax is being charged because your state has required Hearst to collect their sales tax.
Please note, you may be required to pay sales tax and file a sales tax return for certain purchases made from Hearst, even if your order does not include sales tax charges. Please consult your city, county, and state sales tax authorities to determine whether you are required to pay sales tax on any purchases made from Hearst.Specifically, if you are a resident of Colorado, Kentucky, Oklahoma, Tennessee, South Dakota, or Vermont, Hearst is required to notify you of the following: (1) Hearst is not required to and does not collect sales tax on orders shipped to your state; (2) Purchases shipped to your state are subject to sales tax unless there is a specific exemption; (3) Purchases are not exempt from sales tax merely because the purchase takes place over the Internet or other remote means; (4) Purchasers in your state are required to report all purchases that were not taxed and pay tax on those purchases. Please consult colorado.gov/revenue, revenue.ky.gov, ok.gov/tax/, apps.tn.gov/usetax/, dor.sd.gov/Taxes/, or tax.vermont.gov/, as appropriate, for more information, including applicable forms and filing rules.
Does Hearst Products charge late fees?
A $4.00 late fee is charged if payment is not received 42 days after order shipment. An additional $4.00 late fee is charged if payment is not received 147 days after order shipment.
How can I get assistance if I need it?
Our team is here to help. If you need assistance please call Customer Care at 800-848-4735, Monday- Friday 9 a.m. to 6 p.m. EST.
My email address has changed. How do I update this information to my current account?
You can go online and log into your account. Once you have logged in, click on your name in the top right corner after "Welcome". Here you can update your email address and other personal information. If you're having trouble and need assistance, please call Customer Care at 800-848-4735, Monday- Friday 9 a.m. to 6 p.m. EST.
How do I know it is safe to shop with you?
Do I have to have an email address to be able to place an order?
We need your email address for online orders to notify you when your product has shipped or to reach you regarding your order. If you would like to place an order and do not have email, please call Customer Care at 800-848-4735, Monday- Friday 9 a.m. to 6 p.m. EST.
Will I receive a confirmation email when placing an order?
Yes, you will get an Order Confirmation email immediately after you submit an order and a Shipping Confirmation email when your items ships from our warehouse.
Do you have a mobile application?
Our website is mobile optimized for easy viewing on your phone. However, we do not offer a separate app at this time.
How do I unsubscribe from any of your mailing lists?
If you do not want to receive commercial/promotional email or online newsletters that you have subscribed to, please let us know by updating your email preferences at Hearst Preferences Center or by utilizing the unsubscribe option available on commercial e-mail communications. You can also contact us at 800-848-4735, Monday- Friday 9 a.m. to 6 p.m. EST., send us an email - HearstProducts@CDSFulfillment.com, or write to us at Privacy Request, Rodale Store Customer, PO Box 3071, Harlan, Iowa 51593-0135.
What are "Cookies" and "Web Beacons" and what do they do for me?
"Cookies" are tiny pieces of information stored by your browser on your computer's hard drive. Cookies are also used to ensure that you are not repeatedly sent the same banner ads and to customize web page content based on your browser type (Google Chrome, Mozilla Firefox, or Microsoft Explorer, for example). Most browsers are initially set to accept cookies.
"Web beacons" — sometimes called single-pixel gifs or clear gifs — are used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to “turn off cookies.” You can also use plug-ins for your browser to see alerts for web beacons or to block web beacons when using certain browsers. You can also prevent some web beacons from loading by not downloading images in e-mail messages. Please remember, however, that cookies may be required to allow you to use certain features of our sites.
Where are you located?
Our headquarters is located in New York, NY.
We're always happy to hear from you and help with any questions you may have. If we can assist you with an order, our products, or just want to give us feedback on our site, please send an email, call us, or send a letter.
By Email: We strive to respond as quickly as possible. HearstProducts@CDSFulfillment.com
By Phone: Call 800-848-4735 to place an order or get assistance Monday through Friday, 9 a.m. to 6 p.m. EST.
By Mail: Shop Etc. Customer, PO Box 3071, Harlan, Iowa 51593-0135.